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Radio Ombudsman presents
Radio Ombudsman features full and frank conversations with special guests on a range of topics such as NHS investigations, good complaint handling and improving public services. Hosted by Parliamentary and Health Service Ombudsman Rob Behrens, it generates lively discussion and interesting ideas. The Ombudsman makes final decisions on complaints about government departments, other public organisations and the NHS in England. We do this fairly and without taking sides. Visit our website: www.ombudsman.org.uk Intro/outro music (Episodes 7+): Sea Shanty (Alice in Wonderland) © David Ridley Intro/outro music (Episodes 1 to 6): Trail by Nobara Hayakawa, licensed under CC 3.0 Source:
December 2, 2020
Lord Adebowale: Leadership, tackling health inequalities and reshaping the NHS after COVID
Lord Victor Adebowale, Chair of NHS Confederation, talks to Ombudsman Rob Behrens about the impact of COVID on the NHS and the Confederation’s plans to reshape the health and care system in its aftermath. He also discusses the role NHS leaders have to play in taking complaints seriously and in addressing health inequalities.
October 30, 2020
Dame Jackie Daniel: The challenges of being a senior leader in the NHS
Dame Jackie Daniel, CEO of Newcastle Hospitals NHS Foundation Trust, talks about her journey from being a nurse to becoming CEO of one of the best performing NHS Trusts in the CQC's national inpatient survey. She shares some of her toughest challenges as a senior NHS leader and explains why the new Complaint Standards are central to organisational culture and patient safety.
September 10, 2020
Sir Robert Francis: Why listening to patients is vital to improve services
Sir Robert Francis, Chair of Healthwatch England, reflects on the mid-Staffordshire inquiry 10 years on and explains why speaking up is so vital, particularly in the context of COVID19. He also shares his support for the new Complaint Standards Framework and tells us why it’s important to listen to, learn from and be honest with the people you serve.
July 22, 2020
Ian Trenholm: Integrity, curiosity and effective regulation
Ian Trenholm, Chief Executive of the Care Quality Commission and Rob Behrens discuss the big issues affecting health and social care. Ian explains why integrity and curiosity are vital for effective regulation, and tells us why he thinks the Complaint Standards Framework will make the NHS complaints process better for everyone. Note that this episode was recorded in February 2020 before the Coronavirus pandemic and lockdown.
June 22, 2020
Rafael Ribó: Championing human rights
Catalan Ombudsman Rafael Ribó shares his fascinating experience of growing up under the Franco dictatorship and a life committed to fighting injustices. Find out about his ‘double life’ as a university professor and freedom fighter, and why he thinks an ombudsman should always have enemies.
May 29, 2020
Dr Tony Dysart: Working as a GP during the coronavirus pandemic
Dr Tony Dysart talks to Rob Behrens about his journey from nursing to general practice, the challenges of being a GP during the coronavirus pandemic and how his lifelong values inspire him in his role as a clinical adviser at PHSO. Read a transcript of this podcast on our website:
May 20, 2020
Peter Tyndall: The value of the international ombudsman community
Peter Tyndall, President of the International Ombudsman Institute, Irish Ombudsman and Information Commissioner, talks to Rob Behrens about the values that underpin his national and international ombudsman roles. They also discuss the importance of own-initiative investigations and the need for ombudsman reform in the UK.
January 10, 2020
Rebecca Hilsenrath: Human rights challenges and opportunities
Rob Behrens talks to Chief Executive of the Equality and Human Rights Commission (EHRC) Rebecca Hilsenrath about how current trends and changes in our world will impact on citizens’ human rights. They also discuss how the Ombudsman and the EHRC can work in partnership to protect human rights in the future. Read the transcript of this podcast:
November 11, 2019
Rosemary Agnew: The benefits of being a Complaints Standards Authority
Rosemary Agnew, Scottish Public Services Ombudsman, tells Rob Behrens how a model complaints handling process can benefit individuals and public services as a whole. She also has advice for people starting out on their career in the Ombudsman sector.
October 14, 2019
Rachel Power: Putting patients at the heart of NHS care
Rachel Power, CEO of the Patients Association, talks to Rob Behrens about the importance of listening to patients, and making sure their voices are heard and acted upon. Rob and Rachel also explore how our organisations can work together to improve complaint handling.